Heliora Hotel

Responsible Gaming

Effective Date: July 1, 2025
Website: heliorahotel.com
Contact: [email protected]

At Heliora Hotel, we are dedicated to providing a safe, enjoyable, and responsible entertainment experience. If gaming activities are available in any of our on‑site or partner facilities, we encourage all guests to participate responsibly. Below are the resources, tools, and policies designed to help you stay in control while enjoying gaming.

Our Commitment

  • We strictly prohibit underage gambling. Access to gaming areas and participation in wagering activities are limited to individuals who meet the legal gambling age in the respective jurisdiction (18 or the local legal age, whichever is higher).

  • All marketing of gaming services will remain transparent, accurate, and will never target minors or vulnerable individuals.

  • Our staff involved in gaming operations are trained to identify signs of problematic play and to offer guidance on support services.

Tips for Responsible Play

  • Set a time and budget limit before you begin playing.

  • Never chase losses—take a step back and reassess.

  • Keep a healthy balance—gaming should not replace work, family, or social commitments.

  • Avoid playing while under the influence of alcohol or other substances.

  • Remember that gaming is a form of entertainment, not a way to earn income.

Recognizing Problem Gambling

Consider seeking help if you:

  • Spend more than you can afford or borrow money to gamble

  • Hide or lie about your gambling activities

  • Feel stressed, anxious, guilty, or depressed about your gaming habits

  • Neglect responsibilities or relationships due to gambling

If any of these apply, take a break and reach out for support.

Self-Exclusion and Limit Options

Where permitted by law and technology, Heliora Hotel will:

  • Respect self‑exclusion requests for a specified time period

  • Share details on available tools to set time or spending limits through gaming partners or regulators

To request self‑exclusion or set limits, email [email protected] with your full name, contact details, and the type of request. Identification may be required to process it.

Support & Resources

  • International: Gamblers Anonymous

  • Philippines: PGH Department of Psychiatry Crisis Hotline (+63 917 899 8727 / 1553)

  • US & Canada: National Council on Problem Gambling Helpline (1‑800‑522‑4700)

  • UK: GamCare (0808 8020 133)

These resources are provided for convenience; availability may differ by region.

Protecting Minors and Vulnerable Guests

We implement measures such as ID verification in restricted areas to prevent underage gambling. Parents and guardians are encouraged to supervise minors and consider filtering software on shared devices.

Policy Updates

This Responsible Gaming Policy may be updated to reflect changes in regulations or operations. Any revisions will be reflected by an updated “Effective Date.” Continued use of our services indicates acceptance of the updated policy.