Heliora Hotel

Privacy Policy

Effective Date: July 1, 2025
Website: heliorahotel.com
Contact: [email protected]

At Heliora Hotel (“Heliora,” “we,” “our,” “us”), we value and protect your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or interact with us.

1. Information We Collect

1.1 Information You Provide

  • Contact details (name, email, phone number)

  • Reservation details (stay dates, preferences, payment information)

  • Feedback, inquiries, or customer support messages

  • Account login credentials (if you create an account)

1.2 Information Collected Automatically

  • IP address, device information, browser type, operating system

  • Website usage data (pages visited, time spent, referring links)

  • Cookie and tracking data (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information from travel agents, booking platforms, payment processors, or marketing partners where you have provided consent.

2. How We Use Your Information

We process your information to:

  • Manage reservations and provide requested services

  • Respond to inquiries and offer customer support

  • Personalize your onsite and online experience

  • Enhance our website, services, and security

  • Send administrative updates or promotional offers (you can opt out anytime)

  • Comply with legal obligations and protect our rights

3. Legal Bases for Processing

Depending on your location, processing may rely on:

  • Contractual necessity (e.g., fulfilling a reservation)

  • Legitimate interests (e.g., fraud prevention, site improvements)

  • Consent (e.g., marketing communications or optional cookies)

  • Legal compliance

4. Sharing Your Information

We may share your data with:

  • Service providers (payment, IT, analytics, marketing) under confidentiality agreements

  • Government or law enforcement authorities when required by law

  • Successor entities in case of mergers, acquisitions, or asset transfers

We do not sell personal data.

5. International Transfers

Your data may be processed in countries outside your residence. We take appropriate safeguards, such as standard contractual clauses, when required by law.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by law (e.g., tax and regulatory requirements).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data

  • Restrict or object to certain processing

  • Withdraw consent at any time (when applicable)

  • Request a copy of your data in a portable format

To exercise these rights, email [email protected]. We may request verification of your identity.

8. Security

We use reasonable administrative, technical, and physical measures to protect your information, but no system is completely secure.

9. Children’s Privacy

Our website is not intended for children under 13 (or the minimum age required by law). We do not knowingly collect their data. If you believe a child has provided personal information, contact us so we can remove it.

10. Third‑Party Links

We are not responsible for the privacy practices of third‑party websites linked on our site. Please review their privacy policies before sharing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by a new effective date. Continued use of our website constitutes acceptance of any changes.

12. Contact Us

For questions or privacy requests, email [email protected].